1. General Return Policy

Products may be eligible for return or exchange if they are unused, in their original condition, and returned within the applicable return period specified by Eye Spot Opticals.

Customers must provide a valid purchase receipt, order confirmation, or other proof of purchase.

Products that have been used, damaged, altered, or customised may not be eligible for return or exchange.

2. Contact Lenses and Lens Products

For hygiene, safety, and product-quality reasons:

Once the original packaging or seal of a lens or contact lens product has been opened, the product cannot be returned, exchanged, or refunded.

This includes products where:

• The original seal has been broken
• The packaging has been opened
• The lens has been removed from its original packaging
• The product has been used or handled
• The product has been damaged after opening

Customers are advised to check the product details, prescription, size, and specifications before opening the packaging.

3. Prescription Eyewear

Prescription glasses, lenses, and other customised optical products are made according to the customer’s requirements.

Once a prescription product has been customised, manufactured, or fitted according to the customer’s confirmed prescription or specifications, it may not be eligible for return or refund unless the product is defective or otherwise covered by applicable consumer protection requirements.

Customers are responsible for providing accurate prescription information.

4. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact Eye Spot Opticals as soon as possible.

We may request:

• Order or purchase details
• Photographs or videos of the product
• Details of the issue
• The product and its original packaging for inspection

If the product is confirmed to be defective or incorrectly supplied, we may offer a replacement, repair, exchange, or refund, as appropriate and subject to applicable law.

5. Non-Returnable Products

The following products may not be eligible for return or refund:

• Opened or used contact lenses
• Opened sealed lens products
• Used or damaged eyewear
• Customised or personalised products
• Prescription products made according to customer-provided specifications, except where required by applicable law
• Products damaged due to misuse or improper care
• Products without required proof of purchase

6. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

Any applicable delivery or service charges may be non-refundable, subject to applicable law.

7. Exchanges

Eligible products may be exchanged subject to product availability and the conditions of this policy.

If the replacement product has a different price, the applicable price difference may need to be paid or refunded.

8. Return Procedure

Before returning a product, customers should contact Eye Spot Opticals to confirm whether the product is eligible for return or exchange.

Email: info@eyespotopticals.com

Customers should not send products back without receiving return instructions from Eye Spot Opticals.

9. Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

Eye Spot Opticals reserves the right to reject a return where the product does not meet the conditions of this policy, subject to applicable UAE laws and consumer protection requirements.

10. Consumer Rights

Nothing in this Refund & Return Policy is intended to limit or exclude any rights or remedies that customers may have under applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.

Where applicable law provides a customer with a right to a refund, replacement, repair, or other remedy, that legal right will apply.

11. Changes to This Policy

Eye Spot Opticals may update this Refund & Return Policy from time to time.

Any updated version will be published on our website with a revised effective date.

12. Contact Us

For questions regarding returns, exchanges, or refunds, please contact: