1. Information We Collect

We may collect the following information when you interact with Eye Spot Opticals:

• Full name
• Phone number
• Email address
• Delivery or billing address, where applicable
• Information provided through our website contact or enquiry forms
• Product and purchase information
• Appointment or eye-test booking details
• Prescription or optical-related information provided to us for the purpose of providing our services
• Payment and transaction details where required to process a purchase
• Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to provide our products and services, communicate with you, process transactions, and improve your customer experience.

2. How We Use Your Information

We may use your personal information to:

• Process purchases and orders
• Provide optical products and services
• Arrange appointments or eye tests
• Prepare and fulfil prescription eyewear orders
• Respond to enquiries and customer support requests
• Contact you regarding your orders, appointments, or enquiries
• Provide information about our products, offers, and services where permitted
• Improve our website, services, and customer experience
• Maintain business, accounting, and transaction records
• Prevent fraud, misuse, or unauthorised activity
• Comply with applicable laws and legal obligations

3. Eye-Test and Prescription Information

If you provide us with an eye prescription or other optical information, we may use that information solely for purposes related to providing the requested optical products or services.

We do not use prescription information for unrelated purposes without an appropriate legal basis or your consent where required.

4. Website Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Date and time of website access

This information may be used to maintain website security, analyse website performance, and improve our online services.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and enhance your browsing experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. WhatsApp, Phone and Other Communications

If you contact Eye Spot Opticals through WhatsApp, telephone, email, social media, or other communication channels, we may retain the information you provide in order to respond to your enquiry and provide customer support.

Please note that third-party communication platforms may have their own privacy policies and terms that apply to your use of those services.

7. Payments

If you make a purchase or payment through our website or at our shop, payment information may be processed by third-party payment service providers.

Eye Spot Opticals does not normally store complete payment card details on its own systems. Payment information may be handled directly by the relevant payment provider in accordance with its privacy and security practices.

8. Sharing of Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with:

• Service providers who help us operate our website or business
• Payment processors
• Delivery or courier providers
• Website, hosting, analytics, or technical service providers
• Professional advisers where necessary
• Government authorities or law-enforcement bodies where required by applicable law

Third parties receiving information from us are expected to use it only for the relevant purpose and in accordance with applicable requirements.

9. Marketing Communications

Where permitted by applicable law, we may contact you about new products, special offers, promotions, or services.

You may request to stop receiving marketing communications at any time by contacting us at info@eyespotopticals.com or by using an available unsubscribe option.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, providing services, maintaining business records, resolving disputes, and complying with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it where appropriate.

12. Your Privacy Rights

Subject to applicable UAE laws and regulations, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Request restriction of certain processing where applicable
• Object to certain uses of your information where applicable
• Withdraw consent where processing is based on consent

To exercise a privacy-related request, please contact us using the details provided below.

13. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children for purposes unrelated to providing requested services. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

Eye Spot Opticals is not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will review privacy-related enquiries and respond within a reasonable period, subject to applicable laws and the nature of the request.