1. About Eye Spot Opticals

Eye Spot Opticals is an optical retail business based in Dubai, United Arab Emirates, providing optical products and related services, including eyewear, sunglasses, lenses, frames, and other optical products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorised access to our website or systems
• Interfere with the operation or security of the website
• Copy, reproduce, or misuse our website content without permission
• Submit false, misleading, or inaccurate information

We reserve the right to restrict or terminate access to the website where necessary.

3. Products and Services

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate.

However, minor differences may occur between product images and the actual product due to lighting, photography, screen settings, or manufacturer variations.

Product availability may change without prior notice.

4. Prices

All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change from time to time without prior notice.

Any applicable delivery charges, service charges, or other additional costs will be communicated to the customer where applicable.

5. Orders and Purchases

When you place an order through our website or at our shop, you agree to provide accurate and complete information.

An order may be subject to confirmation and availability.

Eye Spot Opticals reserves the right to refuse, cancel, or modify an order where reasonably necessary, including in situations involving:

• Incorrect pricing or product information
• Product unavailability
• Suspected fraudulent activity
• Incorrect customer information
• Technical or payment-related errors

If an order is cancelled after payment has been received, any applicable refund will be processed according to our refund and cancellation policies.

6. Prescription Products

Customers are responsible for providing accurate and valid prescription information when ordering prescription eyewear or lenses.

Eye Spot Opticals may request confirmation of prescription details where necessary.

We are not responsible for errors resulting from incorrect prescription information supplied by the customer.

Prescription eyewear should be used according to the advice of a qualified eye-care professional.

7. Eye Tests and Optical Services

Any eye-test or optical service offered by Eye Spot Opticals is intended to support the customer’s optical needs.

An eye test conducted at our shop does not replace professional medical diagnosis or treatment where a medical condition is suspected.

Where appropriate, customers may be advised to consult a qualified ophthalmologist, optometrist, or other healthcare professional.

8. Payments

Payments may be made using the payment methods available at our shop or website.

Customers agree to provide valid payment information when required.

Eye Spot Opticals reserves the right to decline or cancel transactions where payment cannot be successfully verified or where fraudulent activity is suspected.

9. Delivery

Where delivery services are offered, customers must provide accurate delivery information.

Delivery times provided by Eye Spot Opticals are estimates and may be affected by circumstances outside our reasonable control, including courier delays, traffic, weather, or other unforeseen events.

Customers may be contacted if additional information is required to complete delivery.

10. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to the applicable return or refund policy of Eye Spot Opticals.

Certain products may not be eligible for return or exchange, particularly customised, prescription, personalised, or specially ordered products, except where required by applicable law.

Customers should contact us before returning a product to confirm the applicable procedure.

Products returned for an eligible return or exchange may need to be unused, in suitable condition, and accompanied by the relevant purchase receipt or proof of purchase.

11. Product Warranty

Where a manufacturer or Eye Spot Opticals provides a warranty, the applicable warranty terms will apply.

Warranty coverage may vary depending on the product and manufacturer.

Damage caused by misuse, accidents, improper care, or unauthorised modifications may not be covered.

12. Intellectual Property

All content on the Eye Spot Opticals website, including but not limited to:

• Logos
• Brand names
• Images
• Product photographs
• Text
• Graphics
• Website design
• Videos
• Other digital content

is owned by or licensed to Eye Spot Opticals or its respective content providers.

You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

14. Third-Party Services and Links

Our website may contain links or integrations to third-party websites and services, including payment providers, social media platforms, delivery services, or other external providers.

Eye Spot Opticals does not control and is not responsible for the content, availability, security, or policies of third-party services.

Your use of third-party services may be subject to their own terms and policies.

15. Limitation of Liability

To the extent permitted by applicable law, Eye Spot Opticals shall not be responsible for losses or damages resulting from:

• Misuse of products
• Incorrect information supplied by customers
• Delays caused by third-party service providers
• Website interruptions or technical issues
• Events outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable UAE law.

16. Force Majeure

Eye Spot Opticals shall not be liable for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, government actions, transportation disruptions, technical failures, public emergencies, or other unforeseen events.

17. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

18. Changes to These Terms

Eye Spot Opticals may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated effective date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Dubai.

Any disputes shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by applicable law.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: